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Restaurant Injury Prevention: Employee Training Program

Restaurant Injury Prevention > Proper Employee Training

Restaurant Injury Prevention: Employee Training ProgramIn this series of posts, we have covered the ins and outs of restaurant employee safety. From slips and falls to various burn exposures, there are plenty of risks that restaurant operators and their staff face. We’ve already explored the basics, including preventing common burn risks, now it’s time to explain how to implement a comprehensive employee training program. In addition, inform your clients that their biggest resource in protecting their business and their employees is a Hospitality Workers’ Compensation Insurance Program.

Where to start.

There is no such thing as a one-size-fits-all training program. Depending on the restaurant type, the equipment it has, and the experience level of the employees, varying degrees of training will be required. It’s also important to note that all training programs can be revised and updated as needed, and they’re likely always going to be a work in progress.

Write down the goals.

Setting a clear goal for training tasks is such a basic step that many trainers often forget about it. By taking a bit of time up-front to enumerate tasks, you will enhance your training. Having a concrete list of goals makes it easier to track progress, discover sticking points either in employee ability or the plan itself, and gives employees a sense of accomplishment. Ambitious or motivated workers—the kind we like best—want to know not only what’s expected of them now, but in the future, explains B Plans.

By breaking down tasks, the trainer can ensure the lesson is thorough and covers all the basic points. Setting goals also makes tracking progress more feasible. For example, the training program should outline all that the employee should accomplish during each task. For a server, the training task list might include the following:

  • Greets guests promptly
  • Inform guests of specials
  • Be knowledgeable about menu items
  • Takes and enters orders into POS system
  • Delivers food
  • Checks on customer satisfaction after receiving their meals
  • Follow up with customer requests promptly

Focus on the necessary training.

If a new employee is already proficient in a task, don’t waste time and money training them on something they excel at. Instead, conduct an audit of their skill sets and tailor the training program as needed.

About ASIA Workers’ Compensation

Workers’ Compensation insurance is required in most states, but that doesn’t mean all coverages are created equally. An experienced carrier with aggressive claims management can reduce the overall costs to the business and get the employee back to work in a timely manner. Associated Specialty Insurance Agency, Inc. has been “The Workers’ Compensation Specialist for Brokers and Agents” for the past two decades and is committed to providing brokers and insurance agents across the East Coast with expertise and services to develop a Workers’ Compensation policy. For more information about how we can assist you with claims management, anti-fraud measures, and more, call (610) 543-5510 to speak with one of our professionals.

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